Page updated 4/12/2017
Postal Service clerks, also known as window clerks, sell stamps, money orders, postal stationery, and mailing envelopes and boxes in post offices throughout the country. They also weigh packages to determine postage and check that packages are in satisfactory condition for mailing. These clerks register, certify, and insure mail and answer questions about postage rates, post office boxes, mailing restrictions, and other postal matters. Window clerks also help customers file claims for damaged packages.
Postal Service mail carriers deliver mail, once it has been processed and sorted, to residences and businesses in cities, towns, and rural areas. Although carriers are classified by their type of route—either city or rural—the duties of city and rural carriers are similar. Most travel established routes, delivering and collecting mail. Mail carriers start work at the post office early in the morning, when they arrange the mail in delivery sequence. Automated equipment has reduced the time that carriers need to sort the mail, causing them to spend more of their time delivering it.
Postal service clerks also known as
window clerks, sell stamps, money orders, postal stationary, and mailing
envelopes and boxes. They also weigh packages to determine postage and
check that packages are in satisfactory condition for mailing. These
clerks register, certify, and insure mail and answer questions about
postage rates, post office boxes, mailing restrictions, and other postal
matters. Window clerks also help customers file claims for damaged
Postal service mail sorters, processors, and processing machine operators prepare incoming and outgoing mail for distribution. These workers are commonly referred to as mail handlers, distribution clerks, mail processors, or mail processing clerks. They load and unload postal trucks and move mail around a mail processing center with forklifts, small electric tractors, or hand-pushed carts. They also load and operate mail processing, sorting, and canceling machinery
Postal service mail carriers deliver mail, once it has been processed and sorted. Although carriers are classified by their type of route—either city or rural—duties of city and rural carriers are similar. Most travel established routes, delivering and collecting mail. Mail carriers start work at the post office early in the morning, when they arrange the mail in delivery sequence. Automated equipment has reduced the time that carriers need to sort the mail, allowing them to spend more time delivering it.
Mail carriers cover their routes on foot, by vehicle, or a combination of both. On foot, they carry a heavy load of mail in a satchel or push it on a cart. In most urban and rural areas, they use a car or small truck. Although the Postal Service provides vehicles to city carriers, most rural carriers must use their own automobiles. Deliveries are made house-to-house, to roadside mailboxes, and to large buildings such as offices or apartments, which generally have all of their tenants’ mailboxes in one location.
Besides delivering and collecting mail, carriers collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail. If a customer is not home, the carrier leaves a notice that tells where special mail is being held. After completing their routes, carriers return to the post office with mail gathered from street collection boxes, homes, and businesses and turn in the mail, receipts, and money collected during the day.
Some city carriers may have specialized duties such as delivering only parcels or picking up mail from mail collection boxes. In contrast to city carriers, rural carriers provide a wider range of postal services, in addition to delivering and picking up mail. For example, rural carriers may sell stamps and money orders and register, certify, and insure parcels and letters. All carriers, however, must be able to answer customers’ questions about postal regulations and services and provide change-of-address cards and other postal forms when requested.
Window clerks usually work in the public portion of clean, well-ventilated, and well-lit buildings. They have a variety of duties and frequent contact with the public, but they rarely work at night. However, they may have to deal with upset customers, stand for long periods, and be held accountable for an assigned stock of stamps and funds. Depending on the size of the post office in which they work, they also may be required to sort mail.
Despite the use of automated equipment, the work of mail sorters, processors, and processing machine operators can be physically demanding. Workers may have to move heavy sacks of mail around a mail processing center. These workers usually are on their feet, reaching for sacks and trays of mail or placing packages and bundles into sacks and trays. Processing mail can be tiring and boring. Many sorters, processors, and machine operators work at night or on weekends, because most large post offices process mail around the clock, and the largest volume of mail is sorted during the evening and night shifts. Workers can experience stress as they process ever-larger quantities of mail under tight production deadlines and quotas.
Most carriers begin work early in the morning—those with routes in a business district can start as early as 4:00 a.m. Overtime hours are frequently required for urban carriers. A carrier’s schedule has its advantages, however. Carriers who begin work early in the morning are through by early afternoon and spend most of the day on their own, relatively free from direct supervision. Carriers spend most of their time outdoors, delivering mail in all kinds of weather. Even those who drive often must walk periodically when making deliveries and must lift heavy sacks of parcel post items when loading their vehicles. In addition, carriers must be cautious of potential hazards on their routes. Wet and icy roads and sidewalks can be treacherous, and each year dogs attack numerous carriers.
The U.S. Postal Service employees approximately 80,000 clerks, 338,000 mail carriers, and 198,000 mail sorters, processors, and processing machine operators. Most of them worked full time. Most postal clerks provided window service at post office branches. Many mail sorters, processors, and processing machine operators sorted mail at major metropolitan post offices; others worked at mail processing centers. The majority of mail carriers worked in cities and suburbs, while the rest worked in rural areas.
Postal Service workers are classified as either casual, part-time flexible, part-time regular, or full time. Casuals are hired for 90 days at a time to help process and deliver mail during peak mailing or vacation periods. Part-time flexible workers do not have a regular work schedule or weekly guarantee of hours but are called as the need arises. Part-time regulars have a set work schedule of fewer than 40 hours per week, often replacing regular full-time workers on their scheduled day off. Full-time postal employees work a 40-hour week over a five-day period.
Postal Service workers must be at least 18 years old. They must be U.S. citizens or have been granted permanent resident-alien status in the United States, and males must have registered with the Selective Service upon reaching age 18.
All applicants must pass a written examination that measures speed and accuracy at checking names and numbers and the ability to memorize mail distribution procedures. Job seekers should contact the post office or mail processing center where they wish to work to determine when job vacancies are anticipated. Applicants who pass the exam are listed in order of their examination scores. Five points are added to the score of an honorably discharged veteran, and 10 points are added to the score of a veteran who was wounded in combat or is disabled. The appointing officer chooses one of the top three applicants on the job vacancy list. Applicants must reapply for other job vacancies as they occur.
When accepted, applicants must pass a physical examination and drug test, and may be asked to show that they can lift and handle mail sacks weighing 70 pounds. Applicants for mail carrier positions must have a driver’s license and a good driving record, and must receive a passing grade on a road test.
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|CRAFT & WAGE PER HR JOBS||PROFESSIONAL|
|Administrative Clerk||Accounting Technician|
|Building Equip Mechanic Carpenter||Computer Programmer|
|Carrier||Computer System Analyst Electronic Engineer|
|Cleaner, Custodian||Transportation Specialist|
|Clerk Stenographer||Industrial Engineer|
|Data Conversion Operator||Technical Writer|
|Distribution Clerk||Stationery Engineer|
|Fireman||Foreman of Mail|
|General Mechanic||Labor Relations Representative|
|Letter Box Mechanic||Manager Bulk-Mail|
|Mail Handler||Safety Officer|
|Maintenance Mechanic||Schemes Routing Officer|
|Mark Up Clerk||Supervisor-Accounting|
|Mechanic Helper||System Liaison Specialist|
|Motor Vehicle Operator||Tour Superintendent|